These general terms and conditions of sale (hereinafter the ‘General Terms and Conditions’) apply to any purchase made by an internet user/private individual (hereinafter the ‘CUSTOMER’) on the website http://www.apotcare.com (hereinafter the ‘WEBSITE’) from APOTCARE SARL registered on the Paris Trade and Companies Register
under No: 492641139, with its head office at 34, avenue des Champs Élysées, 75008 Paris, France
Tel: +33 967482712
email: firstname.lastname@example.org (hereafter the “VENDOR”).
By placing any order on the WEBSITE, the CUSTOMER confirms that they unconditionally accept these General Terms and Conditions.
Article 1. Definitions
The terms used hereinafter have the following meaning in these General Terms and Conditions:
- CUSTOMER: designates the other party to the contract with the VENDOR, who guarantees that they are a consumer as defined by French law and legal precedent. On this basis, it is expressly provided that this CUSTOMER acts outside of any habitual or private business activity
- DELIVERY: designates the first presentation of PRODUCTS ordered by the CLIENT to the delivery address indicated when the order was placed
- PRODUCTS: designates all the products available on the WEBSITE
- TERRITORY: designates metropolitan France (excluding overseas departments and territories)
Article 2. Purpose
These General Terms and Conditions govern the sale of PRODUCTS by the VENDOR to its CUSTOMERS.
The CUSTOMER is clearly informed and recognizes that the WEBSITE is intended for consumers and that professionals must contact the VENDOR’s sales department in order to benefit from separate contractual conditions.
Article 3. Acceptance of the General Terms and Conditions
The CUSTOMER commits to reading these General Terms and Conditions carefully and accepting them before paying for an order of PRODUCTS placed on the WEBSITE.
There is a link to these General Terms and Conditions at the bottom of each page of the WEBSITE. They must be read before an order is placed. CUSTOMERS are invited to read the General Terms and Conditions carefully, download them, print them and retain a copy for their records.
The VENDOR advises CUSTOMERS to read the General Terms and Conditions each time they place an order, as the most recent version of these General Terms and Conditions applies to any new PRODUCT order.
By clicking on the first button to place the order and then on the second to confirm the order, the CUSTOMER confirms that they have read, understood and accepted the General Terms and Conditions in full and without condition.
Article 4. Purchasing PRODUCTS on the WEBSITE
In order to purchase a PRODUCT, the CUSTOMER must be 18 years of age or over and have legal capacity or, if they are a minor, be able to prove that they have obtained the permission of their legal guardian.
The CUSTOMER will be asked to provide information to confirm their identity by filling in the form available on the WEBSITE. The (*) symbol indicates mandatory fields that must be filled in for the CUSTOMER’s order to be processed by the VENDOR. The CUSTOMER can check the status of their order on the WEBSITE. If applicable, DELIVERY can be tracked using the online tracking tools of certain couriers. The CUSTOMER can also contact the VENDOR’s sales department at any time by emailing email@example.com for information on the status of their order.
The information provided by the CUSTOMER to the VENDOR when placing an order must be complete, correct and up to date. The VENDOR reserves the right to ask the CUSTOMER to confirm, in any appropriate manner, their identity, eligibility and the information provided.
Article 5. Orders
Article 5.1 PRODUCT Characteristics
The VENDOR commits to providing the essential characteristics of the PRODUCTS (on fact sheets available on the WEBSITE) and the mandatory information that the CUSTOMER must receive by virtue of applicable legislation (in these General Terms and Conditions).
The CUSTOMER commits to reading this information carefully before placing an order on the WEBSITE.
Unless expressly stated otherwise on the WEBSITE, all the PRODUCTS sold by the VENDOR are new and comply with current European legislation and the applicable standards in France.
Article 5.2. The Order Procedure
PRODUCT orders are placed directly on the WEBSITE. In order to place an order, the CUSTOMER must follow the steps described below (please note however that the steps may differ slightly depending on the CUSTOMER’s start page).
5.2.1. Selecting PRODUCTS and Purchase Options
The CUSTOMER will have to select the PRODUCT(s) of their choice by clicking on the PRODUCT(s) concerned and choosing the desired characteristics and quantities. Once they have selected the PRODUCT, it will be placed in the CUSTOMER’s basket. The CUSTOMER can then add as many PRODUCTS to their basket as they wish.
Once the CUSTOMER has selected the PRODUCTS they want and placed them in their basket, they must then click on the basket to check that the content of their order is correct. If the CUSTOMER has not yet done so, they will then be invited to log in or register.
Once the CUSTOMER has validated the contents of their basket and logged in/registered, an online form that is automatically filled in with the cost of the item(s), any applicable taxes, and, if applicable, the delivery charges, will be displayed.
The CUSTOMER is invited to check the content of their order (including the quantities, characteristics, and references of the PRODUCTS ordered, the billing address, the payment method, and the price) before validating it.
The CUSTOMER can then proceed to pay for the PRODUCTS by following the instructions on the WEBSITE and providing all the information required for billing and for DELIVERY of the PRODUCTS. Regarding PRODUCTS for which options are available, these specific references will appear when the correct options have been selected. The orders placed must include all the information required for the order to be processed properly.
The CUSTOMER must also select their chosen delivery method.
5.2.3. Confirmation of Receipt
Once all the steps described above have been completed, a page will appear on the WEBSITE to confirm that the CUSTOMER’s order has been received. A copy of the confirmation of receipt of the order is automatically sent to the CUSTOMER by email on the condition that the CUSTOMER has provided a correct email address on the registration form.
The VENDOR will not send confirmation of the order by post or fax.
During the order procedure, the CUSTOMER will be required to enter the information required for billing (the [*] symbol indicates mandatory fields that must be filled in for the CUSTOMER’s order to be processed by the VENDOR).
In particular, the CUSTOMER must clearly indicate all the information related to DELIVERY, particularly the exact DELIVERY address and any access codes required for the DELIVERY address.
The CUSTOMER must then specify their chosen payment method.
Neither the purchase order that the CUSTOMER creates online nor the confirmation of receipt of the order that the VENDOR sends to the CUSTOMER by email constitute an invoice. Irrespective of the order method or payment method used, the CUSTOMER will receive the original copy of the invoice upon DELIVERY of the PRODUCTS, inside the parcel.
5.3. Order Date
The order date is the date on which the VENDOR confirms receipt online of the order. The periods indicated on the WEBSITE start from this date.
For all PRODUCTS on the WEBSITE the CUSTOMER will find the prices displayed in euros inclusive of taxes, as well as the applicable delivery charges (depending on the weight of the parcel, excluding packaging and free gifts, the DELIVERY address, and the courier or mode of transport chosen).
The prices include in particular value added tax (VAT) at the rate applicable on the order date. Any changes to the applicable rate may affect the price of PRODUCTS from the date on which the new rate enters into force.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
The prices of the VENDOR’s suppliers are liable to change. As a result, the prices indicated on the WEBSITE may change too. They can also be modified in the event of offers or sales.
The prices indicated are valid, except in the case of a serious error. The applicable price is that indicated on the WEBSITE on the date on which the order is placed by the CUSTOMER.
5.5. PRODUCT Availability
If a PRODUCT is unavailable, this will in principle be indicated on the PRODUCT page concerned. CUSTOMERS can also be informed by the VENDOR when a PRODUCT becomes available again.
In any case, if a PRODUCT is unavailable but this is not indicated when the order is placed, the VENDOR commits to inform the CUSTOMER without delay.
The VENDOR may, at the request of the CUSTOMER:
Offer to dispatch all the PRODUCTS at the same time when the PRODUCTS that are out of stock become available
Proceed to partial dispatch of the PRODUCTS that are available, then dispatch the remainder of the order when the other PRODUCTS become available, on the condition that clear information is provided on the additional transport costs this may incur
Offer an alternative PRODUCT of an equivalent quality and price that is accepted by the CUSTOMER
If the CUSTOMER decides to cancel their order of PRODUCTS that are unavailable, they will obtain a refund of all the sums paid for the unavailable PRODUCTS within thirty (30) days of the payment being made
Article 6. Right of Withdrawal
The terms and conditions of the right of withdrawal are laid out in the ‘Withdrawal Policy’, which is available in appendix 1 of this document and can be found at the bottom of each page of the WEBSITE though a hyperlink.
Article 7. Payment
7.1. Payment Methods
The CUSTOMER can pay for their PRODUCTS online on the WEBSITE using the methods offered by the VENDOR.
The CUSTOMER guarantees to the VENDOR that they hold all the necessary authorizations to use the chosen payment method.
The VENDOR may take all necessary measures to ensure the security and confidentiality of the data submitted online for the purpose of online payments on the WEBSITE.
It is thus specified that all the information related to payments provided on the WEBSITE is sent to the WEBSITE’s bank and is not processed on the WEBSITE.
7.2. Payment Date
In the case of a single payment made by credit card, the CUSTOMER’s account will be debited as soon as the PRODUCT order has been placed on the WEBSITE.
In the case of partial DELIVERY, the total amount will be debited from the CUSTOMER’s account at the earliest when the first parcel is dispatched. If the CUSTOMER decides to cancel their order of unavailable PRODUCTS, the refund will be made in accordance with the final paragraph of Article 5.5 of these General Terms and Conditions.
7.3. Payment Delayed or Declined
If the bank declines to debit a card or other payment method, the CUSTOMER must contact the VENDOR’s Customer Service in order to pay for the order using a different valid payment method.
If for any reason whatsoever, objection, refusal or otherwise, the money owed by the CUSTOMER cannot be sent, the order and the sale will be automatically cancelled.
Article 8. Evidence and Archiving
Any agreement concluded with the CUSTOMER corresponding to an order over EUR 120 inclusive of taxes will be archived by the VENDOR for a period of ten (10) years pursuant to article L. 134-2 of the French Consumer Code.
The VENDOR accepts the archiving of this information in order to ensure transactions are monitored and to produce a copy of the agreement upon the request of the CUSTOMER.
In the event of a dispute, the VENDOR will have the option to prove that their electronic monitoring system is reliable and that it guarantees the integrity of the transaction.
Article 9. Transfer of Ownership
The VENDOR remains the owner of the PRODUCTS delivered until the CUSTOMER has paid for them in full.
The provisions above form no obstacle to the transfer to the CUSTOMER at the point of receipt by them or by a third party designated by them other than the courier of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damages they may incur.
Article 10. Delivery
The terms and conditions of PRODUCT DELIVERY are laid out in the ‘Delivery Policy’, which is available in appendix 2 of this document and can be found at the bottom of each page of the WEBSITE though a hyperlink.
Article 11. Packaging
The PRODUCTS will be packaged in accordance with current transportation standards in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS commit to comply with the same standards when they return PRODUCTS in the conditions set in appendix 1 - Withdrawal Policy.
Article 12. Guarantees
12.1. Guarantee of Conformity
Article L.211-4 of the French Consumer Code: “The vendor is required to deliver a product that conforms to the agreement and is held liable for any non-conformity that exists upon delivery. They are also held liable for any lack of conformity resulting from the packaging or assembly instructions, or for the installation if the agreement holds them responsible therefore or it is performed under their responsibility.”
Article L.211-5 of the French Consumer Code: In order to conform to the agreement, the product must:
1. Be suitable for the purpose normally associated with such a product and, if applicable:
Correspond to the description provided by the vendor and possess the features that the vendor presented to the buyer in the form of a sample or model
Present the features that a buyer might legitimately expect it to have considering the public statements made by the vendor, the producer, or their representative, in particular in advertising or labelling
2. Or present the features defined by mutual agreement between the parties or be suitable for any special requirement sought by the buyer that was made known to the vendor and that the latter accepted.
The VENDOR is required to deliver a compliant PRODUCT, namely one that is appropriate for the expected usage of such a product and that corresponds to the description given on the WEBSITE. This conformity also means that the PRODUCT has the features that a buyer might legitimately expect it to have considering the public statements made by the VENDOR, including in advertising and on labels.
In this context, the VENDOR may be required to answer for any lack of conformity that exists upon delivery and any lack of conformity resulting from packaging or assembly instructions, or for the installation if the agreement holds them responsible therefore or it is performed under their responsibility.
The actions resulting from a lack of conformity lapse two (2) years after delivery of the PRODUCT. (Article L.211-12 of the French Consumer Code).
In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT. Nevertheless, if the cost of the CUSTOMER’s choice is clearly disproportionate with regard to the other possible option, taking into account the value of the PRODUCT or the scale of the fault, the VENDOR may issue a refund without taking the option chosen by the CUSTOMER.
If a replacement or repair is not possible, the VENDOR commits to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT, and in exchange for the CUSTOMER sending back the PRODUCT to the following address: APOTCARE SARL - 34, avenue des Champs Elysées 75008 Paris, France.
Finally, the CUSTOMER is dispensed from providing evidence of the existence of a lack of conformity of the PRODUCT for the first six (6) months after delivery of the PRODUCT.
It is specified that this legal guarantee of conformity applies independently to the commercial guarantee agreed, if applicable, for the PRODUCTS.
12.2. Warranty against hidden defects
The VENDOR is required to provide a warranty against hidden defects in the PRODUCT sold which would make it unsuitable for the use for which it is intended, or which reduce this use in such a way that the CUSTOMER would not have purchased it, or would have paid a lower price if they had known. (Article 1641 of the French Civil Code).
This warranty enables the CUSTOMER, if they can prove the existence of a hidden defect, to choose between refund of the price of the PRODUCT if it is returned and refund of part of the price of the PRODUCT if it is not returned.
If a replacement or repair is not possible, the VENDOR commits to refunding the price of the PRODUCT within 30 days of receipt of the returned PRODUCT, and in exchange for the CUSTOMER returning the PRODUCT to the following address: APOTCARE SARL - 34, avenue des Champs Elysées 75008 Paris, France. The action resulting from unacceptable defects must be undertaken by the CUSTOMER within two (2) years of discovery of the defect. (Paragraph 1 of Article 1648 of the French Civil Code).
Article 13. Liability
The VENDOR can in no way be held liable in the case of non-performance or poor performance of the contractual obligations that are attributable to the CUSTOMER, in particular when entering their order.
The VENDOR cannot be held liable, or considered as having failed to hold to these Terms and Conditions, for any delay or non-performance if the cause of the delay or non-performance is connected with force majeure as defined by the legal precedent of French courts.
It is also specified that the VENDOR does not control the websites that are directly or indirectly linked to the WEBSITE. As a result, the VENDOR is not responsible for any information published thereupon. Links to third party websites are only provided for information purposes, and no guarantee is provided as to their content.
Article 14. Personal Data
The VENDOR collects personal data about its CUSTOMERS via the WEBSITE, including by means of cookies. CUSTOMERS may deactivate cookies by following the instructions provided by their web browser.
The data collected by the VENDOR is used to process orders placed on the WEBSITE, manage the CUSTOMER’s account, analyze orders and, if the CUSTOMER has chosen this option, send them commercial prospecting emails, newsletters, promotions, and/or information on special sales, except if the CUSTOMER no longer wishes to receive such communications from the VENDOR.
The CUSTOMER’s data is stored confidentially by the VENDOR pursuant to its declaration made to CNIL (French National Computing and Freedoms Commission) for the purposes of the agreement, for its performance, and in compliance with the law.
CUSTOMERS can unsubscribe at any time by accessing their account or clicking on the hyperlink provided for this purpose at the bottom of each communication received by email.
The data may be sent, in full or in part, to service providers of the VENDOR who are involved in the order process. For sales purposes, the VENDOR may provide its commercial partners with the names and contact details of its CUSTOMERS, on the condition that the latter have provided their prior agreement when registering on the WEBSITE.
The VENDOR shall specifically ask CUSTOMERS if they want their personal details to be passed on. CUSTOMERS can change their minds at any time on the WEBSITE or by contacting the VENDOR.
The VENDOR can also ask its CUSTOMERS if they would like to receive commercial solicitations from its partners.
Pursuant to French law No. 78-17 of January 6, 1978 on Computing and Freedom, the CUSTOMER may access, amend, oppose (on legitimate grounds), and delete their personal data. They may exercise this right by sending an email to: firstname.lastname@example.org or by sending a letter to APOTCARE SARL - 34, avenue des Champs Elysées 75008 Paris, France.
It is specified that the CUSTOMER must be able to prove their identity, either by scanning in an identity document, or by sending the VENDOR a photocopy of their identity document.
Article 15. Complaints
The VENDOR has made available to its CUSTOMERS a Customer Service Department on the following number: (non-premium rate number): +33 967482712. Any written complaint made by the CUSTOMER must be sent to the following address: APOTCARE SARL - 34, avenue des Champs Elysées 75008 Paris, France.
Article 16. Intellectual Property
All the visual and audio elements of the WEBSITE, including the underlying technology used, is protected by copyright, trademark law, and/or patents.
These elements are the exclusive property of the VENDOR. Anyone who publishes a website and wishes to create a link to the WEBSITE must ask the permission of the VENDOR in writing.
This permission from the VENDOR will in no circumstance be provided in a definitive manner. This link must be deleted on the request of the VENDOR. Hyperlinks to the WEBSITE that use techniques such as framing or in-line linking are strictly prohibited.
Article 17. Validity of the General Terms and Conditions
Any amendment to current legislation or regulations or any ruling by a competent court that invalidates one or several clauses of these General Conditions will not affect the validity of these General Terms and Conditions. No such amendment or ruling gives CUSTOMERS the right to disregard these General Terms and Conditions.
Any conditions not expressly covered in these Terms and Conditions are governed pursuant to the practices of the consumer retail sector for companies with their head office located in France.
Article 18. Amendment to the General Terms and Conditions
These General Terms and Conditions apply to all purchases made online on the WEBSITE, while the WEBSITE is available online.
The General Terms and Conditions are dated precisely and can be amended and updated by the VENDOR at any time. The General Terms and Conditions that apply are those in force when the order is placed.
Amendments made to the General Terms and Conditions do not apply to PRODUCTS already purchased.
Article 19. Jurisdiction and Applicable Law
These General Terms and Conditions and the relations between the CUSTOMER and the VENDOR are governed by French law.
In the event of a dispute, only French courts will have jurisdiction.
However, prior to any recourse to arbitration or national courts, negotiation should be favored in a spirit of fair dealing and good faith with a view to reaching a mutual agreement when any conflict concerning this agreement occurs, including regarding its validity.
The party wishing to open the negotiation procedure should inform the other party by recorded post with acknowledgement of receipt, indicating the facts of the conflict. If the parties have not come to an agreement within fifteen (15) days, the dispute will be referred to the competent court appointed below.
During the entire negotiation process and following it, the parties are prohibited from initiating any legal action against the other party pertaining to the conflict that is the subject of the negotiation. As an exception, the parties are authorized to petition the court for injunctions or request the issue of a decision in ex parte proceedings. Action before the court for injunctions or the opening of an ex parte application does not enable the parties to renounce the mutual agreement clause, unless the parties expressly provide otherwise.
APPENDIX 1: WITHDRAWAL POLICY
The CUSTOMER has in principle the right to send back or return the PRODUCT to the VENDOR or to a person appointed by the VENDOR without excessive delay, and at the latest within fourteen (14) days of notification of the decision to withdraw, unless the VENDOR offers to recover the PRODUCT themselves.
The withdrawal period expires fourteen (14) calendar days after the CUSTOMER, or a third party appointed by the CUSTOMER other than the courier takes physical possession of the PRODUCT.
If the CUSTOMER has ordered several PRODUCTS in one order giving rise to several DELIVERIES (or in the case of one order of one PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the CUSTOMER or a third party appointed by the CUSTOMER other than the courier takes physical possession of the last PRODUCT delivered.
Notification of the Right of Withdrawal
In order to exercise their right of withdrawal, the CUSTOMER must notify their decision to withdraw from this agreement by means of an unambiguous statement to: APOTCARE SARL - 34, avenue des Champs Elysées 75008 Paris, France, or email@example.com
They may also use the form below:
For the attention of [*] (*Contact details of the VENDOR)
VENDOR’s telephone number*:
VENDOR’s fax number*:
VENDOR’s email address*:
I hereby notify you of my withdrawal from the sales agreement for the PRODUCT below:
Purchase order No:
- Ordered on [____________]/received on [________________]
- Payment method used:
- Name of the CUSTOMER and, if applicable, order recipient:
- CUSTOMER address:
- DELIVERY address:
- CUSTOMER signature (except if sent by email)
To enable compliance with the withdrawal period, the CUSTOMER must send their communication concerning exercising their right of withdrawal before expiry of the withdrawal period.
Effects of Withdrawal
In the case of withdrawal on the part of the CUSTOMER, the VENDOR commits to refund all of the sums paid, including the delivery charges, without excessive delay and, in any case, at the latest fourteen (14) days from when the VENDOR is informed of the CUSTOMER’s wish to withdraw.
The VENDOR will issue the refund using the same payment method used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to another method and, in any case, this refund must not incur charges for the CUSTOMER.
The VENDOR may defer the refund until they have received the PRODUCT or until the CUSTOMER has provided proof that they have sent the PRODUCT, whichever comes first.
The CUSTOMER should, without excessive delay and in any case at the latest fourteen (14) days after communicating their decision to withdraw from this agreement, return the PRODUCT to: APOTCARE SARL - 34, avenue des Champs Elysées 75008 Paris, France.
It is considered that this period has been complied with if the CUSTOMER sends back the PRODUCT before the expiry of the fourteen-day period.
The CUSTOMER must cover the direct costs of sending back the PRODUCT.
State of the PRODUCT Returned
The PRODUCT must be returned following the instructions provided by the VENDOR and include in particular all the accessories delivered.
The CUSTOMER is only liable for the depreciation of the PRODUCT resulting from any operations other than what is required to determine the nature, features and correct operating of this PRODUCT. In other terms, the CUSTOMER may test the PRODUCT, but may be held liable if they perform more operations on the product than are required.
Exclusions from the Right of Withdrawal
The right of withdrawal does not apply in the following scenarios:
- Provision of goods or services for which the price depends on fluctuations in the financial markets
- Provision of goods produced according to the CUSTOMER’s specifications or significantly customized
- Provision of goods that are likely to deteriorate or expire quickly
- Provision of sealed audio or video recordings or software that were unsealed after DELIVERY
- Newspapers, periodicals or magazines (apart from subscription agreement)
- Provision of accommodation services other than for residential purposes, goods transportation, car hire, catering or services linked to leisure activities if the offer provides for a specific performance date or period
- Provision of goods that by their nature are indissociably mixed with other items
- Provision of sealed goods that cannot be sent back for health or safety reasons and that were unsealed by the CUSTOMER after DELIVERY
- Provision of alcoholic drinks the price of which was agreed when the sales agreement was concluded, and DELIVERY of which can only be made after 30 days and the real value of which depends on fluctuations in the market outside of the VENDOR’s control
- Provision of digital content not provided in dematerialized form if performance started with the prior express agreement of the consumer, who has also recognized that they have thus lost their right of withdrawal
- Agreements concluded during a public auction
APPENDIX 2: DELIVERY POLICY
The PRODUCTs offered can only be delivered within the TERRITORY.
It is not possible to place an order for a delivery address located outside of this TERRITORY.
The PRODUCTS are sent to the delivery address(es) that the CUSTOMER indicated during the order process.
The periods of time required to prepare an order and create the invoice before dispatching PRODUCTS in stock are indicated on the WEBSITE. These periods do not include weekends or public holidays.
An email will automatically be sent to the CUSTOMER when the PRODUCTS are dispatched if the CUSTOMER provided a correct email address in the registration form.
DELIVERY Time and Charges
Throughout the order process, the VENDOR indicates to the CUSTOMER the DELIVERY time and methods that are available for the PRODUCTS purchased. The DELIVERY charges are calculated depending on the DELIVERY method. The CUSTOMER will be required to pay these charges in addition to the price of the PRODUCTS purchased. DELIVERY charges and times can be found on the WEBSITE.
The parcel will be given to the CUSTOMER in return for a signature and on presentation of an identity document.
If the CUSTOMER is not present, a non-delivery notice will be left to enable them to collect their parcel from the post office.
The CUSTOMER is informed of the DELIVERY date set when they choose the courier at the end of the online order procedure and before confirming the order. It is specified that the DELIVERIES will be made within thirty (30) days. If this does not occur, the CUSTOMER must give the VENDOR notice to deliver within a reasonable period and, if the DELIVERY is not made within this period, the CUSTOMER may terminate the agreement.
The VENDOR will refund the CUSTOMER, without excessive delay after receipt of the termination letter, the total amount paid for the PRODUCTS, including taxes and DELIVERY charges, using the same payment method used by the CUSTOMER to purchase the PRODUCTS. The VENDOR is liable until DELIVERY of the PRODUCT to the CUSTOMER. It should be noted that the CUSTOMER has three (3) days to notify the courier of any damage or partial losses observed during DELIVERY.